Due to our warehouse and shops’ schedules, orders will be fulfilled as follows:
Most orders placed Monday through Thursday will ship within 48 hours. Orders placed after Noon, Friday through Sunday night will be shipped within 4 business days. After shipment, orders will be delivered within 5-10 business days. We will let you know if an item is temporarily out of stock.
Some orders come directly from New Mexico Creates artisans; see the shipping description for each item, as times will vary. These artists will ship their merchandise to you directly.
Please be sure to provide a valid street address for all orders, as orders are sent via UPS Ground, unless otherwise arranged. To ensure the safety of fragile items, your complete order may not be shipped in the same package. The full shipping and handling fee is charged with first parcel shipped. Subsequent parcels, in the same order and to the same address will be shipped at no extra charge. Shipping and handling charges include order processing, packaging, handling and shipping.
Standard Shipping Rates (continental USA only)
|If Your Order Totals||Add|
|up to $15.00||$5.50|
|$1,000 and over||$65.00|
|Kachinas only*||surcharge of $35.00|
* Kachina Orders
Because of the value and delicate nature of kachinas, many shippers will not ship kachinas or insure them during transit. We use a second party packing and shipping business that does insure kachinas during transit, hence the additional $35.00 surcharge that is added to the base shipping cost. Items ordered with a kachina will be shipped separately.
Second Day Delivery
Add $25.00 to the standard shipping and handling charges for items to be shipped via second day delivery.
For overnight delivery, please call us toll free at 1-877-567-7380 for pricing and details.
For service to Alaska, Hawaii, Puerto Rico, US Possessions, and foreign countries, please call us toll free at 1-877-567-7380 for pricing and details.
At the Museum of New Mexico Foundation Shops, Santa Fe your satisfaction is our number one priority. Should any product fail to meet your expectations, please return it for a prompt refund or exchange.
YOUR PURCHASES HELP TO SUPPORT THE MUSEUMS
Proceeds from sales at newmexicocreates.org provide important revenues for acquisitions, exhibitions, education and other programs of the four Museum of New Mexico museums.
MEMBERS SAVE 10%
Museum of New Mexico Foundation members receive a 10% discount on items purchased online or in our shops. To view membership information, click here.
QUESTIONS? COMMENTS? Call toll free 1-877-567-7380
Do you have questions about a size, gift order, or exchange? Our customer service department is here to help weekdays from 8:30 a.m. to 5:30 p.m. MST. Call us toll-free at 1-877-567-7380, e-mail us at email@example.com, or write to us at: Museum of New Mexico Foundation Shops, 1437 Paseo de Peralta, Santa Fe, NM 87501.
QUICK SHIPPING AND DELIVERY
We ship via UPS Ground. All in-stock items are shipped within two business days of receipt of your order and will be delivered with 10-12 business days. We will let you know if an item is temporarily out of stock. To ensure the safety of fragile items, your complete order may not be shipped in the same package. The full shipping and handling fee is charged with first parcel shipped. Subsequent parcels, in the same order and to the same address will be shipped at no extra charge. Shipping and handling charges include order processing, packaging, handling and shipping. To view a full shipping price schedule, click here.
Our customer service team will be glad to assist you with any questions or concerns regarding international shipping. Please note that due to size or weight restrictions, certain items cannot be shipped at our regular international rates. All international orders are confirmed via e-mail, fax or phone.
EXCHANGES, RETURNS AND REFUNDS
If you are not completely satisfied with your purchase from www.newmexicocreates.org and you wish to exchange or return it, please do so within 30 days of receipt.* When exchanging merchandise, please include the appropriate shipping and handling charge for your new order. We are sorry, but items that are special ordered or custom made are not returnable. For gift returns, refunds will be applied to the purchaser’s account.
We will refund you in the same form of payment originally used for the purchase. You can expect your refund to be processed within 14 days after we have received your return, providing it arrives in original condition. You will be credited for the price paid for the artwork, minus shipping costs. Please note that we cannot accept items that have been damaged, altered or worn. Please provide us with an email address, as we will notify you of the status of your return by email. If you have any questions, please call us at (877) 567-7380, M-F, 8:30- 5:00 pm, MST.
If your package from us appears to be damaged upon arrival or if upon opening you find damaged artwork, call us toll free at (877) 567-7380, so that we can arrange for pick up and inspection. Please keep all of the original packing materials.
*Return all items to our warehouse, even if it was sent to you directly from an artist. Our shipping address is: MNMF Shops, 1437 Paseo de Peralta, Santa Fe, NM 87501.
We accept Visa, MasterCard, and American Express for in-store, online, phone, and fax orders. You also may pay by check if you wish to place an order in-store or by mail. Make your check payable to "Museum of New Mexico Shops."
ORDER BY MAIL: Send to Museum of New Mexico Foundation Shops, 1437 Paseo de Peralta, Santa Fe, NM 87501
ORDER BY PHONE: Call toll free 1-877-567-7380
ORDER BY FAX: 1-505-982-5063
CORPORATE AND WHOLESALE ORDERS
Corporate discounts are available on volume orders of merchandise. Many of our items are also available to the wholesale market. For more information call 1-505-982-3016 ext.21.
FREE GIFT MESSAGES & PACKAGING
If you include a personalized message, we automatically wrap your gift. Depending on its size, your gift is presented in a red box with a silver ribbon, or a recycled cardboard box wrapped with white, swirl-patterned paper. We use the white swirled paper to wrap items that don't fit in boxes. We will let you know of any problems wrapping unusual-sized gifts.
We reserve the right to correct any pricing or typographical error on this website.